Questions & Answers

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Q1. What Does it Mean to Transfer Your Domain?
A.

When you transfer your domain you are just pointing it to our servers. This means when someone types your domain name in their browser, it will go to your Web site on our servers. In order to transfer your domain, you must contact the registrar where you purchased your domain name and have them update your records. We will gladly help you handle your domain transfer.

Q2. How do I transfer from another provider?
A.

You have to fill out the correct forms and submit your domain transfer request. Your registrar will contact you at the email address that is your DOMAIN REGISTRANT address, for your authorization of the transfer. When you receive this email from them simply respond in the affirmative and send it back to them. The transfer takes about 48 hours. Once your account is set up, you will receive a confirmation email, which will include your login information, password, FTP hostname and your access information for our Members Only services. You can then begin uploading your files to your new hosting account. You will be given a location to access your site by way of FTP and the Web, prior to the completion of your domain registration or transfer.

Q3. Can I Transfer Existing Domain Names to WebHostingSpace.Net?
A.

Absolutely. Once your account is setup, we will provide you with the DNS information so that you can contact your registrar and initiate the transfer of your domain name over to our servers. This process takes about 24/48 hours. You will also receive FTP access to upload your files to the server. You should keep the service at the present site while waiting for your registrar to complete the transfer.

Q4. Do You Offer Additional Domain Names?
A.

Additional domain names can be ordered via our additional domain service form at http://domains.webhostingspace.net. The fee for adding additional domain names are of $10 per domain, representing one year registration. Additional domain names are limited by account type.

Q5. What is an additional domain name?
A.

An additional domain name is a second domain name that will resolve to your primary website. Both domains will resolve to the same primary homepage.

Q6. Can additional domains receive e-mail?
A.

No, additional domains pointing to your account cannot receive email. If you require separate email and web space we encourage you to setup a new account.

Q7. Can I subdivide my space and resell it?
A.

No you can not. We have a separate plan for Resellers if you wish to become a member of the ever growing WebHostingSpace.Net Resellers please go to this page: http://www.webhostingspace.net/resellers.php

Q8. How Does Your Reseller Programs Work?
A.

Our Reseller Program allows you to purchase our plans at a discount and then resell them to your clients at a mark-up. Its like buying wholesale and selling retail on your end. As a reseller all accounts are purchased by you and billed directly to you. You provide the billing and technical support for your clients. We deal directly with you as a reseller. Our Reseller Program is ideal for Webmasters who want to provide their clients with hosting service along with their design services. To view our Reseller pricing information please contact us to:
http://www.webhostingspace.net/resellers.php
If you have additional questions about this program, please email sales@webhostingspace.net

Q9. Can I Add More Space to My Hosting Account?
A.

Additional space may be added to your hosting account via the additional service form. The maximum that you may add onto a hosting account is of 100 megabytes. The price of additional space is $0.05/MB per month and it must be purchased in 10 megabyte increments (this amount is prepaid for the full term of your hosting account).

Q10. Can I Add More Bandwidth to My Hosting Account?
A.

Additional bandwidth may be added to your hosting account via our additional service form. The maximum that you may add onto a hosting account is of 20 Gb.
The price of additional bandwidth is $0.75 per Gb per month and it must be purchased in 2 Gb increments (this amount is prepaid for the full term of your hosting account)

Q11. What is the Cost for Additional Bandwidth?
A.

The cost for additional bandwidth is $0.75/Gb in 2GB increments (whole year is paid in advance) therefore 2GB of allowable bandwidth added to your account is $18.00 = $1.50 x 12 months
Note: Your account comes with 3/5/10 GB of allowable bandwidth/month. The maximum amount of bandwidth that you can add to your account is 20GB.

Q12. What is the Cost For Additional Disk Space?
A.

The cost for additional disk space to be added to any WebHostingSpace.Net account is $0.05/MB per month. Space must be purchased in 10MB increments. Payment must be made a whole year in advance. Therefore, 10MB of space added to your account is $6.00 = $0.5 x 12 months.Note: The maximum amount of space that you can add to your account is 200MB.

Q13. Do You Offer Additional MySql Databases and At What Price?
A.

Additional databases can be added on as long as you have unused disk space.

Q14. How much storage space am I allowed to use in a MySQL database?
A.

Your MySQL storage space will be shared with all of the other files in your Web hosting account. So, if you use 10MB of storage space with MySQL, then you have 10 MB less remaining for your use with your other Web files.

Q15. How do I create an empty MySQL Database?
A.

To create the Database, you would go to your cpanel
1. Log into the cpanel
2. Click the icon for MySQL
3. Create a user (make it short best result)
4. Create a DB (make it short best result)
5. Most important, Click Add User to DB button (authentication will not work if you
do not click this button)
After doing all these steps, you can create DB either phpmyadmin or use an online php script or perl script. Some examples of free softwares that incorporate this into their setup utility is ikonboard forum, phpBB2 forum.
Your username format will be: webusername_dbusername
Your DB format will be: webusername_dbname
Your hostaddress will be: localhost
For example if you have the following variables:
dbusername: admin
dbname: DB1
password: password
You will end up with the following format that you would place
in your connection string
Hostname: localhost
DBName: johndoe_DB1
DBUser: johndoe_admin
Password: password
Notice the password remains the same format.
The connection string can be either of any examples below:
For example, we will use the following Variables:
Hostname: localhost
DBName: johndoe_DB1
DBUser: johndoe_admin
DBPassword: passwordConnection Strings
For PERL
$dbh = DBI->connect("DBI:mysql:johndoe_DB1:localhost","johndoe_admin","password");
For PHP
$dbh=mysql_connect ("localhost", "johndoe_admin", "password") or die ('I cannot connect to the database.');
mysql_select_db ("johndoe_DB1");
To create tables and other functions, you can use the PHPMyAdmin located in the MySQL
Link of the cpanel. Simply log into your cpanel, click the MySQL logo, scroll down to
the very bottom of the page and click the name PHPMYADMIN.

Q16. What version of MySQL are you running?
A.

WebHostingSpace.Net currently runs the MySql 4.1.10a-Standard.

Q17. What Version of PHP are You Supporting?
A.

If you have a script that requires Perl 5.004 or later installed on the server you will be able to run the script on your site. Currently WebHostingSpace.Net is operating Perl version 5.8.1 on all of its servers. Moreover, all WebHostingSpace.Net servers are operating on the PHP version 4.3.11.

Q18. What is the Zend Optimizer? What does it do?
A.

The Zend Optimizer goes over the intermediate code generated by the standard Zend run-time compiler and optimizes it for faster execution. In addition, the Zend Optimizer enables PHP to load and execute files encoded by the Zend Encoder.

Q19. What type of scripts does WebHostingSpace.Net servers support?
A.

Our servers support Perl scripts. Other scripting languages, such as C, require the script to be compiled on a system running the same version of UNIX as the server before they will function. So, if you do not have access to a Linux server, you will most likely be limited to Perl scripts for your account.

Q20. Does WebHostingSpace.Net Servers Support Flash?
A.

Yes, all WebHostingSpace.Net accounts support the use of Flash on the Web Site. Although Flash is compatible with our system, our tech support department does not offer support for creating and implementing flash in your site. For information on getting started using Flash, please see the tutorials at:
http://www.macromedia.com/

Q21. Do You Support ASP?
A.

We do not support ASP on Windows 2003 Servers. For further details, please contact sales@webhostingspace.net.

Q22. Does WebHostingSpace.Net support Crons?
A.

If you are need to schedule scripts to run at specific times as in creating server side cron jobs, your WebHostingSpace.Net account will be able to support this feature.

Q23. Does WebHostingSpace.Net support SSH?
A.

WebHostingSpace.Net does support SSH on any of our packages, however we do provide FTP access as well as file access through the Administrative Control Panel.

Q24. Does WebHostingSpace.Net support JSP pages?
A.

At your request, we will activate your WebHostingSpace.Net account to support Java Server Pages and Java Servlet. The service is provided as an optional service. The fee is $4/month.

Q25. Does WebHostingSpace.Net support SSI's?
A.

Yes, WebHostingSpace.Net does support Server Side Includes.
SSI (Server Side Includes) are directives that are placed in HTML pages, and evaluated on the server while the pages are being served. They let you add dynamically generated content to an existing HTML page, without having to serve the entire page via a CGI program, or other dynamic technology.
The decision of when to use SSI, and when to have your page entirely generated by some program, is usually a matter of how much of the page is static, and how much needs to be recalculated every time the page is served. SSI is a great way to add small pieces of information, such as the current time. But if a majority of your page is being generated at the time that it is served, you need to look for some other solution.
Basic SSI directives
SSI directives have the following syntax:
<!--#element attribute=value attribute=value ... -->
It is formatted like an HTML comment, so if you don't have SSI correctly enabled, the browser will ignore it, but it will still be visible in the HTML source. If you have SSI correctly configured, the directive will be replaced with its results.
The element can be one of a number of things, and we'll talk some more about most of these in the next installment of this series. For now, here are some examples of what you can do with SSI
Today's date
<!--#echo var="DATE_LOCAL" -->
The echo element just spits out the value of a variable. There are a number of standard variables, which include the whole set of environment variables that are available to CGI programs. Also, you can define your own variables with the set element.
If you don't like the format in which the date gets printed, you can use the config element, with a timefmt attribute, to modify that formatting.
<!--#config timefmt="%A %B %d, %Y" -->
Today is <!--#echo var="DATE_LOCAL" -->
Modification date of the file
This document last modified <!--#flastmod file="index.html" -->
This element is also subject to timefmt format configurations.
Including the results of a CGI program
This is one of the more common uses of SSI - to output the results of a CGI program, such as everybody's favorite, a ``hit counter.''
<!--#include virtual="/cgi-bin/counter.pl" -->

Q26. Does WebHostingSpace.Net support IMAP?
A.

No, we do not. We provide POP3 and SMTP.

Q27. How can you offer so much web space and bandwidth at your low prices?
A.

We have found that majorities of people are not going to need a great deal of storage or bandwidth. Research shows the average web site is only 1-2MB. It all works out in the end, the people with small web sites are not over charged and the people with large web sites get a great deal for their money. Both see the benefits of using WebHostingSpace.Net.

Q28. How Much Bandwidth/Traffic Do I Get With My Website?
A.

We allow 4/6/10 GB of transfer per month. This is an adequate amount to operate a bandwidth intensive website. If your web pages average 10 KB in size, you would be able to receive up to 1,000,000 (one million) hits per month.

Q29. I upload My Website But Still Can Not View it, What Do I Need to Do Now?
A.

One of the most common technical issues relating to a new site not being viewable on the Internet is you need to make sure you upload your website files into the web directory 'public_html'. Also name the file of your main page to index.html or index.htm.Additionally, in order for any cgi scripts to work, make sure you have set the permission of the script and the cgi-bin directory to 755. Also, all scripts need to be in the cgi-bin.
For the actual scripts, the path to perl should be #!/usr/bin/perl

Q30. I Setup My Website Yesterday. Why Can't I Access it?
A.

Although your account is active on the WebHostingSpace.Net servers, your new domain name will not be activated until your information has been registered with OnlineNIC if your domain is new and it propagates across the Internet. This can take from 3-5 days for new domains, and 4-7 days for domain name transfers. If you are transferring a domain from another hosting provider, please immediately view our "Domain Name Related" information. Until your account is fully propagated across the Internet, WebHostingSpace.Net has made it convenient for you to access your Web site via your IP address to upload your files in the interim.

Q31. How do I Access Webmail?
A.

To access the web mail feature from any computer please follow these simple steps.
1. Using a web browser access one of the following:
http://yourdomainname.com:2095
http://yourdomainname.com:2095/neomail/neomail.pl
http://yourdomainname.com:2095/horde/index.php
http://yourdomainname.com:2095/3rdparty/squirrelmail/index.php
(replace yourdomainname.com with your domain name)
2. You will be prompted to enter the username and password to the email account that you wish to view and administrate. The username should be the complete email address of the account being accessed.
For example: username@domainname.com
(replace username and yourdomainname.com with your username and domain name)
3. Then simply enter your password and you will have access to your web based email account.

Q32. How can I remotely access my e-mail?
A.

You can access webmail from any computer that has a web browser by going to http://yourdomainname:2095. A dialog box will pop up and simply enter the email address and password of the email account that you wish to view emails.
If you are behind a network firewall or a corporate office by which their Network adminsitration has impaired that port, you can use a third party provider such as http://mail2web.com

Q33. Can I Access Neomail Without Going to the Control Panel?
A.

WebHostingSpace.Net provides access to email via a Neomail which can be accessed without going through the administrative control panel by typing http://yourdomain/webmail/ or http://yourdomain.com:2095

Q34. How Long Does it Take for My Control Panel Changes to Take Effect?
A.

Because WebHostingSpace.Net's customer control panels are directly connected into the server, any changes to your control panel configurations will be made with no delay.

Q35. What is the Control Panel?
A.

Our control panel makes setting up your Web site easy! The control panel itself is an intuitive, Web-based, user-friendly, graphical interface that permits quick and easy access to all the features available to your particular account plan. The features inside the control panel automate processes that users must do manually with other hosting services. Your control panel can be found at http://yourdomain/cpanel.

Q36. How Do I Access My Customer Control Panel?
A.

WebHostingSpace.Net provides a control panel for every customer to do advanced administration of their web hosting account. The administrative control panel can be found at http://yourdomain/cpanel.

Q37. How do I Accessing My Account Control Panel?
A.

Accessing Your Control Panel
If your domain name is not yet live on our servers either because it hasn't been registered yet or because the transfer hasn't been completed, you can access your control panel within any browser by using the hostname of the server as follows (replace with your account hostname):
http://yourdomain/cpanel/
Username: Your Account Username
Password: Your Account Password
Note: Your account hostname and username can be found in the Account Setup Confirmation Email that was sent to you when your account was initially setup. Your account hostname is usually something like “matrix.webhostingspace.net”.
If your domain is live on our servers, you can access your control panel within any browser by typing the following in your browser (replace with your actual domain name):
http://yourdomain/cpanel/
Username: Your Account Username
Password: Your Account Password
Note: Your account username can be found in the Account Setup Confirmation Email that was sent to you when your account was initially setup. If you did not receive the Account Setup Confirmation Email please contact our Support Department at and we will send it to the email address that you used when you signed up.

Q38. Understanding the Domain Name Transfer Process
A.

Your Domain Name Registrar maintains information relating to who your Web hosting provider is for your Web site. When you change hosting companies, your Domain Name Registrar must be given the necessary information to redirect traffic to your new location. There are dozens of Domain Name Registrars and they all have different procedures to complete the process.
To expedite the transfer of your domain to WebHostingSpace.Net, as your preferred Web hosting provider, simply contact your Domain Name Registrar and request a technical contact change. Ensure you have the below information handy when speaking to your Domain Name Registrar support team.
WebHostingSpace.Net, Inc. primary and secondary DNS numbers:
Primary Server Hostname: NS1.webhostingspace.net
Primary Server IP Address: 67.19.100.108
Secondary Server Hostname: NS2.webhostingspace.net
Secondary Server IP Address: 67.19.100.109
Once you have completed the transfer process with your registrar, it may take up to 7 business days for your new information to be fully recognized across the Internet.

Q39. Can I Transfer Any Domain From Any Registrar, (ex: Network Solutions to WebHostingSpace.Net)?
A.

Yes, the transfer of registrars can be completed for most domains, however, the domains names must satisfy ALL of the following:
- The current domain owner's (Administrative contact e-mail) is valid and can receive the domain transfer request.
- domain is NOT expired.
- domain is at least 60 days old
- existing registrar does not have the name locked for either nonpayment or at the end users request.
- domain name is not in dispute
- the name has not been deleted

Q40. My Domain has Expired, or Will Be Expired Within 5 Days - Can I Still Transfer My Domain to webhostingspace.net?
A.

No. Unfortunately your current registrar will not release the domain if it is inactive or will be expiring before the transfer process is completed. You must either wait for the domain name to become available again (which will make it available for anyone to register), or you can renew the domain with your current registrar, and then transfer the domain to WebHostingSpace.Net. Remember, you will not lose the renewal time for your domain's registration; we will simply add the additional registration time to the new expiration date of your domain.

Q41. What Happens to the Remaining Registration Time That I Have With My Current Registrar if I Transfer My Domain to WebHostingSpace.Net?
A.

Any registration time you currently have with your domain, remains when you transfer it to us. The additional renewal time you purchase from us is simply added on to the existing term. For example, if your domain expires with your current registrar in 6 months and you apply to transfer to us for 1 year, the domain will be registered for a total of 1 year and 6 months once the transfer is complete.

Q42. Is There Any Cost to Transfer My Domain Name?
A.

There is no cost to perform a DNS or technical change to move your domain name to or from our servers.

Q43. I'm Getting the Message There is No DNS Entry When I Got to My Domain Name?
A.

A. If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations:
See if you can access your site using the IP address. (If you do not know your IP address, you can find this information in your account setup letter) If you are able to get to your website with the IP address/~username, then the domain name is either not active or not yet propagated.
For a NEW domain, it may take up to a few days for the name to be released by OnlineNIC and propagated to DNSs (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer).
If it is an older domain that has previously been reachable, the name may be on hold for non-payment through your domain registrar. Please contact your domain registrar directly to determine the reason the name is on hold.
You can check the status of your domain name by doing a "whois" at: http://www.whois.sc
If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released try the following:
Clear your browser cache and try again.
If you are using Netscape Navigator, first select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload.
For Internet Explorer Select View | Options, then the Navigation tab and click "Clear History" and OK, then click Refresh.
Note: Netscape may require manually clearing the cache. With Windows Explorer find the Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache - then highlight and delete the files in the Cache folder - then click on Reload)
If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records.
If you are still unable to reach it after all of these steps, contact WebHostingSpace.Net's Support Team for assistance. Be sure to describe all the steps you have already taken.
If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems. Please contact us directly.

Q44. What is the Charge for Changing a Domain Name?
A.

The charge for changing your domain name is a $10 for one year of domain registration.
Note: You will need to backup your files prior to changing your account domain name as your original account will be deleted and a new account will be created.

Q45. What is a Domain Name?
A.

A domain name is essentially an address on the Internet. Every Website you've ever been to, and every email you've ever composed, has used a domain name in its address. People register domain names in order to "stake a claim" to a particular name - whether for business or personal reasons. Once a domain name is registered to a person or company, it is that person's to use exclusively as long as they continue to pay the yearly renewal fee. Our domain name is WebHostingSpace.Net.

Q46. Can I Transfer Existing Domain Names to WebHostingSpace.Net?
A.

Absolutely. Once your account is setup, we will provide you with the DNS information so that you can contact your registrar and initiate the transfer of your domain name over to our servers. This process takes about 24/48 hours. You will also receive FTP access to upload your files to the server. You should keep the service at the present site while waiting for your registrar to complete the transfer.

Q47. Do You Transfer My Files?
A.

WebHostingSpace.Net does not transfer any files from your previous provider. You will need to arrange for the file transfer, as well as any webfile maintenance on our servers. However, should you need assistance with this process, feel free to contact us.

Q48. Once I Register a Domain, How Long Does it Take to Become Active?
A.

After registering a domain with WebHostingSpace.Net or any other registrar, it typically takes between 24 and 72 hours for your domain to show up in the registry database and for the information on the new domain to propagate to all the root DNS servers. It takes some time to propagate to other databases.

Q49. Will you also register the new domain name for me?
A.

We do offer domain name registration services for current web hosting customers. Domain names can be registered for the yearly fee of $10.

Q50. How long does it take to setup a new account?
A.

Orders which include valid credit card information, will be processed and set up immediately. Once an account is set up, an email with a subject line of: "New Hosting Account Information" will be sent to you including your login information, password, FTP hostname. You can begin uploading files to your new hosting account immediately. You will be given a location to access your site by way of FTP and the Web prior to the completion of your domain registration or transfer.

Q51. I Changed My Mind About the Domain Name That I Registered. Is it too Late to Change it?
A.

Once you register a domain name, you cannot "un-register" it. If you find that the domain name you chose no longer suits your business or personal needs, you should register another domain name. The domain name you originally registered will continue to be registered to you until the end of the registration period. Registration and re-registration fees are non-refundable.

Q52. Do you offer dedicated servers?
A.

Yes, please contact sales@webhostingspace.net.

Q53. What are WebHostingSpace.Net's Name Servers?
A.

WebHostingSpace.Net Hosting DNS (Name Server) Information. If you are trying to point your domain name to our servers so that you can use your domain name with your hosting account, you will need to go to your registrar and update the name servers that your domain name is pointing to. Here are our name servers (also referred to as 'DNS Information'):
WebHostingSpace.Net, Inc. primary and secondary DNS numbers:
Primary: NS1.webhostingspace.net    67.19.100.108
Secondary: NS2.webhostingspace.biz    70.84.196.252

Q54. What Name Servers Should I Use for My Domain?
A.

When you change hosting companies, your Domain Name Registrar must be given the necessary information to redirect traffic to your new location.
You will need to provide the following Nameserver information to your registrar to transfer to WebHostingSpace.Net: WebHostingSpace.Net, Inc. primary and secondary DNS numbers:
Primary: NS1.webhostingspace.net    67.19.100.108
Secondary: NS2.webhostingspace.net    70.84.196.252

Q55. What type of servers are you running?
A.

All of WebHostingSpace.Net servers use Linux and run the Apache Web server.

Q56. How reliable are your servers?
A.

WebHostingSpace.Net offers at least 99.94% up-time on our servers. With this we provide redundant network connections and maximum efficiency.

Q57. Does WebHostingSpace.Net offer dial-up service or Internet connectivity?
A.

WebHostingSpace.Net is not an ISP (Internet Service Provider); we do not offer dial up access. We are a Web hosting company only. This allows us to specialize in one field and offer our customers high-speed capability and performance for their Web sites at all times.

Q58. Does WebHostingSpace.Net Offer Modifications of an MX Record?
A.

We do offer MX record modification for no fees.

Q59. What are MX Records?
A.

MX Records point to the mail server that is responsible for the receipt and delivery of your email. By default WebHostingSpace.Net handles you email. Though you can specify your own mail server in this facility if you have a server setup to send & receive email. Note: Do not change these settings if you do not know what you are doing. Doing so may cause email to be permanently irretrievable.

Q60. Why Would I Need to Change My DNS Information?
A.

If you have a new web site or email account, your web hosting company or ISP will ask you to change your DNS information (typically, they would become the new DNS host) so that your domain name can be connected to your web site and your email account can be setup.

Q61. Will My Registrar Change When I Transfer the DNS?
A.

No. Unless you request to transfer registrar's we will not change your registrar.

Q62. What is a DNS?
A.

DNS stands for Domain Name Service. It is the Internet-wide system for connecting domain names. For example, yourdomain.com to the host's web servers. Without DNS, people would have to visit their favorite web sites by typing in numbers instead of their names.

Q63. Basic Email Configuration Help
A.

Mail Config Help

E-mail Forwarding:
The E-mail Forwarding section allows you to configure how the WebHostingSpace.Net mail servers route the mail that is received for your domain. With E-mail Forwarding, you may set up mail received at your domain to be: forwarded to any non-WebHostingSpace.Net account or external addresses stored in a WebHostingSpace.Net POP account, or sent to an auto-responder.

Main Mail Box
This is the primary or default address to which all mail sent to your domain will be forwarded. This field can not be left blank. The default address will be your domain username until you choose to change it. Incoming mail that is not otherwise forwarded will be directed to the Main Mail box. This means that if you would like several addresses to all be forwarded to the same location, all you have to do is configure your Main Mail Box to point to that location. For example if you change the Destination to "yourpreferreaddress@yourisp.com" all mail addressed to your domain (that is not otherwise forwarded) will be sent to your e-mail address at your ISP.

Forwards
Name Box: The top box in E-mail Forwarding section specifies the address at your domain that will be forwarded to the destination listed in the bottom box. Enter the e-mail name you want to create at your domain in the Name box – for example – bobsmith (@yourdomain is understood so do not enter your domain name)

Destination Box: You may configure mail to be sent to a variety of destinations.

External Addresses: Use the full e-mail address "yourE-mailaddress@yourisp.com" as the destination. Mail to an external address is immediately forwarded when it is received (unless an error is encountered while trying to re-send the mail). In the case of an error, the WebHostingSpace.Net mail servers will notify the sender and continue to try to deliver the mail for up to four days.

WebHostingSpace.Net POP Accounts: To forward mail to a POP account, simply enter the name of the POP account as the destination. Do not add your domain name to the POP account name (bobsmith@mydomain). It will cause errors with the server mail script.

Multiple destinations: To forward your e-mail to multiple destinations, separate the destinations with a comma (,).

Note: The mail server records new configuration change instantly;

POP Accounts:
The POP accounts are mail boxes that reside on WebHostingSpace.Net servers. They serve as a convenient way to manage messages sent to your domain. You may set up a mailbox (POP account) for each person associated with your domain, however, if these people already have e-mail addresses with their Internet Service Providers (ISP), it may be more convenient to simply forward the mail directly to their current addresses by using the Forwards section above.

Account name
This is the login name that is used to access mail stored in the POP account The POP account is simply a receptacle for mail and may have a completely different name from the e-mail address you wish to use.
The POP account is physically located on the WebHostingSpace.Net servers and must be given a name that is unique among the thousands of POP accounts that reside on that server. If you choose a name that already in use, the server will prompt you to select another name.
Since every POP Account requires a Forward and you want your e-mail address to be chosen-name@yourdomain, don’t be too concerned about the actual POP Account name. No one will see it. It only shows up in your e-mail client software as Account Name or User Name. Don’t waste time trying to come up with a POP Account name that is similar to the name you want for your forward. Instead, choose something simple, like an abbreviation of your domain name and add a number for each successive POP Account – for example techtalk1, techtalk2, etc.
As an example, joe@yourdomainname may forward to a POP account named joe1234. People will send mail to joe@yourdomainname, but to retrieve the e-mail from our POP server the joe1234 Pop account name must be used to log in. No one on the outside sees the POP account name – just the e-mail address @ your domain.
Password
The password field controls what password is used to access the account. Remember to always use strong passwords that are not similar to the name of the account or easy to guess. We suggest that you select a password of at least 4 numbers and 2 letters, like '1234ab'.
Retrieving POP Account Mail
To retrieve the mail in a WebHostingSpace.Net POP account, use a mail client of your choice that supports POP (Post Office Protocol). In your e-mail software configuration,
Show the incoming mail server as mail.yourdomainname (don't forget to add .com/.net as apppropriate).
Select Pop3.
The SMTP or outgoing mail server should be the SMTP server of your Internet Service Provider.
If your ISP will not send mail with a domain name other than its own you may use smtp.yourdomainname as your outgoing or smtp server name.
The POP AccountName is the name of the mail box (like joe1234 above).
The E-mail address or return address will be your forward name (like joe@yourdomainname).

Auto-Responders:
Auto-responders are e-mail addresses (like forwards) at your domain that will automatically reply with a text message created by you. You might use an auto-responder to provide:
Frequently requested services such as catalogs-by-e-mail.
A front level greeting to provide instant acknowledgement of your receipt of the sender's message.
Auto-Responder Name The name you select will be the e-mail address for this auto-responder (such as: info@yourdomain). You may not use a name that has already been chosen for a forward unless you delete the forward first.
Notification Address
This is the e-mail address that you want to be automatically notified when your auto-responder receives an e-mail. The auto-responder robot will send you a message containing the e-mail it received. This notification address may be:
Your Main Mail Box name.
Any of your Pop Account names (do not add @yourdomain)
Important Note: you can not use a forward (use its destination instead) as a notification address because it will create mail loops (recursions) that will cause your mailbox to malfunction.
An outside e-mail address.
You may not have multiple notification addresses on an auto-responder.
Content
You must enter the text for your auto-responder with our on-line editor, specifying the headers of the message in the From and Subject boxes provided.
Changes
You may change the name, modify the content, change the notification address or delete the auto-responder entirely after it has been set up. Changes to the name and notification address must be made prior to clicking the change button.

Q64. How Many Email Addresses Do I Get?
A.

Currently all packages allows you to create unlimited POP email accounts.

Q65. How do I setup my FrontPage form to send to my email address?
A.

By default, FrontPage places form results in your site's "_private" directory. You will have to change this information in your FrontPage form if you wish to have the results emailed to you.

You will need to open the form in FrontPage. Right click on the sumbit button of your from and choose "Form Properties" A box will pop up that will allow you to place an email address to receive your form results to.

Q66. How do I Install and Configure the Agora Shopping Cart?
A.

For instructions on installing and troubleshooting problems with your Agora shopping cart please follow the below steps to ensure that your cart is properly setup and configured.

Installing Agora
From the “Agora Cart Setup” window within your account control panel:
1) Set the administrator’s username and password.
2) Type in a store_name in the third text box.
3) Click the “Install” button.

Logging Into the Store Manager
1) In the new window that appears, click on the name of the shopping cart that you just created underneath the words “Modify an existing Cart”.

2) You’ll be prompted to type in your username and password. Type in the username and password that you set in the previous step.

3) Again you will be prompted for your username and password. Again, type in the username and password that you set in the previous step. (You may want to bookmark this page as it is your shopping cart’s administrative area.)

Getting To The Main Agora Settings Page
After logging into the Store Manager:

1) Click the 'Program Settings' link.

2) Click the “Main Agora Store Settings” button to go to the “Main Agora Store Settings Page”.

The Main Agora Settings Page
The “Main Agora Store Settings Page” will have most of the values set for you. You only need to change the three below.

1) Please select your Primary Payment Gateway:

Here you choose how you'd like to process your orders. From the pulldown menu select Offline, AuthorizeNet, IntelliPay, iTransact, or LinkpointHTML.

Offline means that you'd like to have your orders logged and you will process them offline through your own credit card software.
The order is logged to a text file on the server and also e-mailed to the merchant. For security, the text file on the server will contain the type of credit card that is being used and the first eight digits of the credit card number. The e-mailed copy of the order that is sent to the merchant will contain the last eight digits of the credit card number, and the expiration date.

Important: The location of the text file where half of the payment information is logged is as follows:
public_html/<store_name>/log_files/your_order.log

In other words, when you FTP to your account go to your public_html directory, then the <store_name> directory, and the the log_files directory.
There you should see a file named “your_order.log”, which can be downloaded and viewed.

Note: In the examples above replace <store_name> with your store’s name (see Step 2 of the “Installing Agora” section).

Again, the other half of the payment information is mailed to you.

While it is a housekeeping chore to collate these two files to obtain the full credit card information, it is also more secure. Many people have problems setting up PGP encryption on their server, so this seemed to be a resonable alternative. Plus, PGP technically needs to be purchased for commercial use.

For real time credit card processing, Agora.cgi 4.0 currently allows you to use choose from AuthorizeNet, IntelliPay, iTransact, or LinkpointHTML.


If you wish to use one of these options you must first set up a merchant account through one of the links below.

AuthorizeNet http://www.authorizenet.com
IntelliPay http://www.intellipay.com
iTransact http://www.itransact.com
LinkpointHTML http://www.linkpoint.com

2) Do you wish to have orders e-mailed to you?

Put a valid email address in this box. This is the email address that payment information is sent to. Note: If you use the email address that’s already in the text box, remove the “www” from the address.

3) Enter the email address of your webmaster or administrator here:

Put a valid email address in the box. This is the email address that appears as the return address when the customer is sent an order confirmation email. A customer service email address is a good choice for this.
Note: If you use the email address that’s already in the text box, remove the “www” from the address.

Once you have entered all of the data above, click the “Submit” button.

Gateway Settings
You should see a message stating, “System settings have been successfully updated. Check your Gateway Settings here.”

Click the 'Gateway Settings' link.

Depending upon how you've decided to process orders, you will be required to enter gateway settings. Below are the different processing options along with their corresponding settings.

Offline Processing:
If you've chosen to process your orders offline, you will only be asked to enter one more piece of data.

1) Please enter the Secure URL to your agora.cgi store.

Enter the Secure URL below. Replace <account_username> with your account’s username. Replace <store_name> with your store’s name (see Step 2 of the “Installing Agora” section).

(Example) https://host06.webhostingspace.net/~<account_username>/<store_name>/agora.cgi

Note: Your account username can be found in the Account Setup Confirmation
Email that was sent to you when your account was initially setup. If you did not receive the Account Setup Confirmation Email please contact our Support Department and we will send it to the email address that you used when you signed up.

AuthorizeNet Processing:
Please contact AuthorizeNet for the values to use for your gateway settings http://www.authorizenet.com). The instructions below should help as well.
If you've chosen to use AuthorizeNet, you'll be asked to enter some additional information. Most of it is self explanatory, and will be used to customize the AuthorizeNet orderform. It is no longer necessary for you to have a secure server on your end to use Agora.cgi with AuthorizeNet. All order data is now collected on the AuthorizeNet secure server.

1) 'Gateway Username'

Enter a valid username provided to you by AuthorizeNet

2) 'Secure URL to your Gateway's server'

This is most likely:
https://secure.authorize.net/gateway/transact.dll

3) 'Complete URL to the logo you'd like to display on your orderform. This MUST be a secure https URL. You can also leave this blank if you prefer.'

Enter the Secure URL below. Replace <account_username> with your account’s username. Replace <store_name> with your store’s name (see Step 2 of the “Installing Agora” section). Replace <image_name.gif> with the name of an image file that you uploaded to your images directory with FTP.

https://host06.WebHostingSpace.Net/~<account_username>/<store_name>/html/images/<image_name.gif>

Note: Your account username can be found in the Account Setup Confirmation Email that was sent to you when your account was initially setup. If you did not receive the Account Setup Confirmation Email please contact our Support Department and we will send it to the email address that you used when you signed up.

4) 'Background color of your orderform.'
5) 'Text Color'
6) 'Link Color'

The three settings above are all self explanatory customization variables....

7) 'Enter the text that you'd like displayed at the top of your orderform.'
8) 'Enter the text that you'd like displayed at the bottom of your orderform.'

Self explanatory....

9) 'Enter the text that you'd like displayed at the top of your receipt page.'
10) 'Enter the text that you'd like displayed at the bottom of your receipt page.'

Self explanatory...

11) 'Enter the text that you'd like displayed at the top of your customer's e-mail receipt.'

12) 'Enter the text that you'd like displayed at the bottom of your customer's e-mail receipt.'

The e-mail receipt is sent to the customer by AuthorizeNet after the order is processed.

iTransact Processing:
Please contact iTransact for the values to use for your gateway settings (http://www.itransact.com). The instructions below should help as well.

If you've chosen to use iTransact, you'll be asked to enter some additional information. Most of it is self explanatory, and will be used to customize the iTransact orderform. It is no longer necessary for you to have a secure server on your end to use Agora.cgi with iTransact. All order data is now collected on the iTransact secure server...

1) 'Gateway Username'

Enter a valid username provided to you by iTransact

2) 'Secure URL to your Gateway's server'

This is most likely:
https://secure.itransact.com/cgi-bin/mas/split.cgi

3) 'Enter the name of your business here.'

Self explanatory

4) 'Are setup to accept credit cards through iTransact?
Select '0' for no, '1' for yes.'

5) 'Are you setup to accept checks through iTransact?
Select '0' for no, '1' for yes.'

6) 'Are you setup to accept EFT through iTransact?
Select '0' for no, '1' for yes.'

These three variables need to be answered correctly for your specific account. If you are unsure of any of these, contact iTransact support for assistance.

7) 'Do you want to allow customers to enter an alternate shipping address? Select '0' for no, '1' for yes.'

If you answer yes to this, the iTransact orderform will allow customers to enter a shipping address that is
different from the billing address. Depending on your business, you may or may not want to allow this.

8) 'Enter the text that you'd like to appear in the body of the confirmation e-mail sent to the customer.'

This is the e-mail that is sent to the customer by iTransact after the order is processed.

Linkpoint Processing:
Please contact Linkpoint for the values to use for your gateway settings (http://www.linkpoint.com).

IntelliPay Processing:
Please contact IntelliPay for the values to use for your gateway settings (http://www.intellipay.com).

Linking To The Store From Your Website
At this point you’ve setup a working store that can be accessed by going to:

http://www.<yourdomain.com>/<store_name>/agora.cgi

To link to the store from any of your Web pages, put the following in your html:

/<store_name>/agora.cgi>Go To My Store

Note: In the examples above replace <youdomain.com> with your account domain name. Be sure to put the “www” before your domain name. Also, replace <store_name> with your store’s name (see Step 2 of the “Installing Agora” section).

When you go to the links above you’ll see some example categories and products that need to be replaced with your own categories and products. The following sections show you how to customize your store with your own categories and products.

Adding To, Deleting From, and Editing Your Product
Offering Adding, deleting, and editing products is fairly intuitive and can be done by accessing the corresponding buttons from within your Store Manager. Instructions
for logging into the Store Manager were provided in the “Logging Into the Store Manager” section above.

Using GPG To Send Encrypted Data Over Email (Advanced and Optional)
Although the method of sending half of the order information to your email account and retrieving the other half from your account via FTP should be enough security for most, the ability to use GPG (Gnu Privacy Guard) is
supported by your account and the store software that you’ve just installed.

If you wish to send customer order data using GPG, you must have the ability to generate a key pair on your local machine. Once you’ve generated the key pair, you may add the ascii-armored public_key to the keyring via the Store Manager. Below are the steps for setting up your store to encrypt form data via GPG. Note: Using this method all of the order data is sent to you via email.

1. Create a directory on your local computer as follows: C:\gnupg\
2. Download GPG from http://www.pgpi.org/download/gnupg/ and unzip/extract
3. GPG and it’s associated files to your C:\gnupg\ directory.
4. Generate a key pair for yourself i.e. generate a private_key and a
5. public_key on your local machine for the person that the order data will be sent to. To start the interactive key generation session type “gpg –-gen-key” from a DOS command prompt while in your C:\gnupg\ directory.
6. Below is what the GPG interactive key generation session will look like.
Note: The GPG handbook describes this and everything else you need to know about GPG, and can be found at http://www.gnupg.org/gph/en/manual.html

gpg –-gen-key

Please select what kind of key you want: (1)DSA and ElGamal

What keysize do you want? 768

Please specify how long the key should be valid. 0

Key does not expire at all? Is this correct? y

Real name: Jon Doe
Email address: support@webhostingspace.net (type the email address that your orders are being sent to)
Comment:
Change (N)ame,(C)omment,(E)mail, or (O)kay/(Q)uit? O

You need a Passphrase to protect your secret key.
XXXXXXXXXXXXXXXXXXX (type a Passphrase here and remember it because you’ll need it to decrypt order data)

Public and secret key created and signed.

7. To confirm that the key pair that you just created was added type “gpg –-list-keys” from the DOS command prompt while in your C:\gnupg\
directory as follows:

gpg --list-keys

c:/gnupg/pubring.gpg

---------------------------------------

pub 1024D/BB7576AC 1999-06-04 Jon Doe support@webhostingspace.net

sub 1024g/78E9A8FA 1999-06-04


8. Output the public key that you just created to a text file as follows: Note: In the example below, the output text file is named “support.gpg”. Additionally, in the example below replace “support@webhostingspace.net” with the email address of the person to whom your order data is going to be sent to.

gpg --output support.gpg --armor --export support@webhostingspace.net

9. Open the text file that contains the public key in a text editor such as Notepad. The example above would have ouput the public key data to a file located at C:\gnupg\support.gpg

10. Highlight and copy the file contents. Below is an example of what a public key looks like. When highlighting and copying the file contents be sure to copy the whole thing including the “-----BEGIN” line and the “-----END” line.

-----BEGIN PGP PUBLIC KEY BLOCK-----

Version: GnuPG v1.0.6 (MingW32)

Comment: For info see http://www.gnupg.org

mQGiBDyo4FMRBAC2nUH+HZwg0SG2qjMDBQcSwjWG5aktJ3KTbO1OWsZPkvABmcaq

h/jDlilyHJqh5Ai1NMY0WibjFVdZ3gXdGIoYjEEg6XFUoHXO4Ao3DMbquM1k7PQW

KDXZ8hnOUk9CumfoTDadLLbzkBN2KW2ET/5+ryUuokn0hXoj0TRfV8U0mwCg0vt7

GuCotp6BzmWyIR3yaG1+Eo0EAKO3IgSp8lkoJkDAi//dktZXeRxIex8uUCuvccoq

MbETI5tbS0mH9ke4BT2F0UYy/6qRoakRnij7qB/IVlrHbHZzrnTMAy6EcJFmd9TJ

CC63jHWXn+KDG5kvIOkUWJLxIuN8CYUr8wjZIY6Pmp9M98s7b+gL3fQz0ZuRr/CK

OAegA/9/H1ZrOHNy0EGayXD13QisF6L0vpCEsq4N4aMsLzIU4GrjqpWqumJkHc8X

CXaxFHPTg2gB1Mk1Lrbpd/WV7ym3sEIp4cNGW7i8KTEsJEjO7NVV5/qSbYYcp1kl

YrDAayGCegtojm9hdPDrc46itCy8gxpkYsA4agl4cGH2nyHcq7QhU2VhbiBDb3J6

byA8c2NvcnpvQGlwb3dlcndlYi5jb20+iFcEExECABcFAjyo4FMFCwcKAwQDFQMC

AxYCAQIXgAAKCRAJzalal/SyhjfOAJ0ZAlYtH7Ph3msinxKqFg+wi2bvrgCgri6G

0PukGBt4phhRRAWG5ppAQYG4zQQ8qOBUEAMA5wBOTjg1xiprTvvocgOKrCxzl4re

RQxAqiwL5MhOugNuHkx4880tJpd+K5ZUTWeFj/myN/6LJcXODnhz2kbe5atxZiKB

0W5k7A1tFk9QdmELQwe2hEwE43JvdlZ7MmCnAAMHAv9oJJiG7KFo8vl/kdmBgAiv

d3TQ57QpAbdyey05mnr7ajJ4zBAym1vp0B6ft75U2mZL6Gc/YeMxQJ5c9T0oHWgU

llAGwusIyg2CV4uuuDFqFkkc+GHdrz0Fy4Hu7gPBHGKIRgQYEQIABgUCPKjgVAAK

CRAJzalal/Syhq3yAJsGT+My+qAmU3+pZe1q1w5OjSgSdwCeLmL+rd9i8TXQeM/2

ElgECYxZMKs=

=2bYz

-----END PGP PUBLIC KEY BLOCK----

11. From your Store Manager
i.e. http://<yourdomain.com>/<store_name>/protected/manager.cgi click on the GnuPG/PGP link at the top. Note: In the path above, replace <yourdomain.com> with your account domain name and replace <store_name> with your store’s name.

12. Fill out the settings as specified in the following steps (Note: leave the settings as they are unless specified otherwise).

Do you wish to have orders encrypted in the log file and email? Select “Yes”
Please choose how to encrypt and/or verify orders on your host server: Select “GPG”

Path to GPG: /usr/bin/gpg

E-mail address to use to lookup an encryption key on the keyring: Use the email address that you used to generate the key pair. Note: This should be the same address that you opted to have order data sent to.

Convert Newlines to anything? Leave Alone

Paste an "ascii-armored" public key to add to the keyring here: Here is where you paste the public_key that you generated in step 2 above. Note: There is no need to join the newlines at the end of each line i.e. just copy and paste the public key and don’t alter it in any way.

Hit “Submit”


Congratulations! Now when order data is sent to you, you will receive it in a GPG encrypted format. To decrypt the data that is sent to you:

1. Copy the contents of the email that you receive to a text file, and when you save it, give it a “.gpg” file extension. For this example we’ll name the file “order1.gpg”.
2. Put the “order1.gpg” file in your C:\gnupg\ directory.
3. From a DOS prompt while in the gnupg directory type the following:

gpg --output order1.txt --decrypt order1.gpg

4. Open order1.txt in a text editor to view the order data in a human readable format.

Q67. What payment gateways are supported by the Agora Shopping Cart?
A.

Please go to agoracart.com and then look up supported payment gateways.
A few are: 2checkout.com, agorapay.com, authorize.net, intellipay.com, etc.

Q68. What is CVV2?
A.
The CVV2 value is a 3 digit number printed at the end of the credit card number on the signature panel on the back of the credit card. Entering the CVV2 value helps protect against credit card fraud. Orders will not be processed without this number.
Q69. Can I password protect directories with my WebHostingSpace.Net account?
A.

Yes, WebHostingSpace.Net supports password-protected directories with every account. You can password protect any directory within your account via your account's control panel.

Q70. Do you support .htaccess or password protected directories?
A.

Yes we do support .htaccess and provide an easy to use solution from the control panel.

Q71. How do I password protect a directory?
A.

1. Login to your control panel: http://yourdomain.com/cpanel
2. Click on 'Host Manager'
3. Choose 'Password Protect'
3. Browse to where you want to password protect and choose the option to "password protect this directory"

Note: If you want to password protect the public_html directory you do have that option. It is the first directory you will see.

Q72. Does WebHostingSpace.Net Have Restrictions on What Can Be Used in the Main Password?
A.

WebHostingSpace.Net passwords need to conform to the following:
Passwords must be 8-14 characters. We recommend you using a combination of any numbers or letters. Additonally, it is recommended that your password contains at least three non-alphebetic charaters . You may use any symbol with the exception of the colon ( : ). Please do not use your account username as your password.

Here are some examples of good passwords:
Example: USA12654$ or Fun4ME&U

Please select a secure password that may not be easily guessed.

Q73. How do I create an email account in cpanel?
A.

1. Log into your cpanel (http://yourdomain.com/cpanel). Where 'yourdomain.com' is the name of your domain.
2. Click on 'Email' in the left side task pane.
3. Click on ‘Accounts’.
4. Under the ‘new’ text box, type in the user name you which to create. For instance, in you want to create an
account for John Doe, you’ll type in ‘johndoe’, then type in the password for ‘johndoe’.
5. Click on ‘Update’

Q74. Does?
A.

Yes, it does..

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